Book a Health Check
Now booking · a few clients at a time

Your ServiceNow instance, run by a senior architect — a few days a month.

Delivering ServiceNow professional services since 2015. I own your roadmap, de-risk the build, and get Now Assist and AI agents live safely — without the cost of a full-time architecture hire.

Start with a Health Check → See what I do
CTAcertified technical architect
15+ yrson the Now Platform
Since 2015delivering professional services
Dozensof Fortune 1000 clients, globally
Directyou work with me
What I do

Three ways in. Most people start with the first.

Fixed scope where it lowers your risk, ongoing where it compounds your value.

Start here
01 · Fixed scope

Health Check & 90-Day Roadmap

A structured review of your instance, architecture, and backlog. You get a prioritized findings report and a 90-day roadmap you can run with — with or without me.

Fixed price · ~2–3 weeks
Hot in 2026
02 · Featured

Agentic AI & Now Assist Enablement

Get Now Assist and AI agents into production without the risk. I find where AI actually pays off in your instance, then design and guide a governed rollout.

Scoped per instance · advisory + build
03 · Ongoing

Fractional Architect Retainer

Senior architecture, a few days a month. I own the roadmap, review the build, guide your team and partners, and stay on call for the expensive decisions.

Monthly retainer · 2–4 days/mo
How it works

Low-risk to start. Ongoing only if it earns it.

You never sign up for a retainer before you've seen what I can do.

Step 01

Health Check

I audit your instance and hand you a roadmap. Fixed price, low risk, yours to keep.

→
Step 02

Quick win

We ship the highest-impact fix first — real value before any bigger commitment.

→
Step 03

Retainer

If it fits, I stay on a few days a month as your fractional architect.

Ben Phillips — ServiceNow Certified Technical Architect
Who you're hiring

Fifteen years of ServiceNow judgment, on tap.

On the Now Platform since 2011, delivering professional services since 2015 — across dozens of Fortune 1000 companies around the globe. I've architected and rescued implementations across [your industries — add], with deep experience standing up new Employee Service Center portals from the ground up.

I take on a small number of clients at a time, directly. No account managers, no junior hand-offs. When you hire me, you get me.

ServiceNow certifications
Certified Technical Architect (CTA) · Expert
CIS — ITSMCIS — CSMCIS — Data Foundations (CMDB/CSDM)CADCSAVirtual Agent
Proof

What clients say.

“Ben untangled two years of technical debt and handed us a roadmap our own team could execute.”

Sample — replace with a real quote · Title, Company

“A real architect on retainer a few days a month saved us a very expensive full-time hire.”

Sample — replace with a real quote · Title, Company

Start with a Health Check.

The lowest-risk way to find out what your instance needs — and whether we're a fit to keep working together.

Book an intro call →